Booking Terms & Conditions

Trading Name:

Kim Quance is the trading name of Kim Quance. Kim is represented on the website: Contact information is available on the website. Kim has been trading in the UK since 1997. Kim provides energy therapy sessions for people (Reiki, Shamanic Healing and Energy Field Healing) as well as energy clearing for homes.


If you contact Kim your email address will be added to her mailing list for sending information about courses, offers, news, and general marketing information. You can amend your preferences for contact and email communications at any time, including unsubscribing, by clicking the link at the bottom of any communication. Your details will never be shared with any third party organisation or companies for any purpose.

Reserving your Place on a Course:

All courses require pre-booking of your place. To do this contact Kim and inform her of your interest. Please note: a place on any course cannot be guaranteed if a deposit is not processed. Booking on any course will be taken as acknowledgement and acceptance of these Terms and Conditions. A booking letter or email will be sent confirming course details and requesting a deposit or payment to confirm your place. The amount is clearly stated in the course information.

For Payment:

Payment of deposits and balances can be made by cash, cheque, PayPal or direct bank transfer. Cheques should be made payable to ‘Kim Quance’ and forwarded to 8 Cleeve Drive, Four Oaks, Sutton Coldfield, B74 4DS.

For PayPal Kim can send a ‘Request for Payment’, to the email address you provide.

If you wish to pay by direct bank transfer please contact Kim for details. Please be aware that payment by credit/debit card is NOT available. You will be sent a receipt by post, or acknowledgement by email, for your deposit and confirmation of the reservation of your place.

Balance of Course Fees:

The full fee for any Course is stated in the course information. Your place will be reserved upon receipt of your deposit and you will receive confirmation of this and a receipt. The balance of a course fee is payable 7-10 days prior to the course commencing, or in instalments as set out in the Application Form. Receipts will be provided. Payment options are described above. (You are welcome to forward the balance payment at any time prior to a course commencing, if you wish. Please state that you are sending the balance and state which course it relates to. Confirmation of payment and a receipt will be sent to you.)

If you book onto a course within 10 days of its commencement date, you should provide payment in FULL because both the deposit and the remaining balance are due within that time period. The deposit and any required instalment/s MUST be fully paid prior to commencement.

Refunds, Cancellations or Non-Attendance:

If you have forwarded your deposit but a place cannot be allocated to you for any reason, you will receive an immediate notification and refund of your deposit. Please note that, once a place has been allocated to you, your deposit is non-refundable, except in the exceptional circumstance when Kim is unable to present a course, when all deposits and any balance payments already paid for a course will be refunded. (Liability shall extend only to the refund of any monies already paid to Kim.) All reasonable efforts will be made first of all to re-schedule and to contact participants to notify of any changes or cancellation. You may choose for your deposit to be applied to any future training course if you wish.

The right is reserved to refuse acceptance of a booking or the attendance of any individual(s) on any course should the need arise.

Course Details:

Courses with Kim are usually held in Sutton Coldfield. Please read the course information and ensure you know the location and how to find it.

Course starting and finishing times are stated in the confirmation letter. Please ensure you arrive at least 15 minutes before the starting time, so you can make yourself comfortable.

Refreshments of tea, herb/fruit tea, coffee, water and biscuits are provided, but you should bring your own packed lunch each day. There is a fridge for any food that needs to be kept chilled and a microwave available for your use.

Please note: You are responsible for your own physical, mental, emotional and spiritual well-being during the course, as well as for the safety of your personal belongings and vehicle.

Copyright and Protection of Intellectual Property:

Tape recording or video filming within the training area is prohibited. Copying, reproducing, publishing or re-representation of any course material, content or notes is not allowed. Courses are provided for the personal growth and awareness of the attendee only, for their own education or entertainment. No permissions are granted or inferred by attendance on the training course for the attendee to re-represent, copy, publish or teach to others any material offered. Students will be required to sign a Training Agreement, which will include the above, and other details, before the commencement of the course.


Attendees at courses agree that they are solely and personally responsible for the use, application and choices made from information, knowledge, guidance or support received. Kim Quance cannot be held liable for any loss or damages, howsoever resulting, from the receiving of content offered. The attendee understands that content of a metaphysical nature can only be offered, by law, for entertainment purposes.